Front Desk Volunteer

Front Desk volunteers are vital to IRC operations, greeting each and every person who visits the office, and assisting them with whatever they may need (e.g. directing clients to staff members for meetings, accepting donations, answering basic questions about services). Volunteers are also in charge of answering the phone and transferring calls/messages to staff members.

Volunteers must have a keen attention to detail, and the ability to handle multiple tasks/situations simultaneously in a complex environment. In addition, volunteers must be culturally sensitive and respectful of diverse backgrounds, self-motivated and comfortable working with little supervision, and able to handle sensitive client information confidentially. Most importantly, front desk volunteers need to be welcoming and eager to help newly-arrived refugees settle into their new Charlottesville community.